BONDHUS 10902 .050″ BALL END HEX KEY L-WRENCH (10) BUNDLE ph#800-290-9908 05/08/18BB (1) If there’s any problem, please do not hesitate to contact us by e-bay message, we will reply within 2 business days. (2) All returns-defective or otherwise-have to be preauthorized. Please contact us to get authorization and returning address before sending the item back. If an item is returned because of an undeliverable shipping address, buyer agrees to pay the cost for re-shipment. (3) please note that if the return/replacement is not a result of our mistake (not defected or wrong item), the buyer is responsible for return shipping, as well as 25 percent restocking fee. (4) Replacement or refund will be made upon receipt of the returned item. If you do not want to wait for the replacement, you can just reorder one and then send the first one back for the refund.