Contact Us | Visit Our eBay Store 5 PCS HEAVY DUTY 11» LONG NOSE PLIERS SET IDEAL FOR USE IN INTRICATE AND CONFINE WORKING APPLICATIONS DROP FORGED HEAT TREATED STEEL WITH FULLY POLISHED HEADS FOR EASY CLEAN UP DOUBLE DEEPING HANDLES FOR SECURE HOLD DURING USE WITH FREE STORAGE NYLON POUCH NEW SET CONTENTS 11″ STRAIGHT LONG NOSE PLIER 11» 90 DEGREES LONG NOSE PLIERS 11» 45 DEGREES LONG NOSE PLIERS 11» 25 DEGREES LONG NOSE PLIERS 11» HOSE AND CABLE PLIERS *COLOR MAY VARY Payment Policy All orders must be from registered eBay Users. Payment information must match the shipping address provided. We will not fulfill orders where the information does not match. Payment must be made within 4 days of the purchase. Please don’t mark items «Payment Sent.» It prevents payments from showing up as «Received» on our end and will delay your shipment. Shipping Policy We do not allow pickups. Free shipping is ONLY to the Continental United States and ONLY for completed purchases. Free shipping does not apply to returns. We only ship to the registered and confirmed address provided at the time of payment. Once the order is paid we can’t change the address. Domestic orders can take up to 3 business days to process. International orders can take up to 5 business days to process. Orders are shipped the next business day after processing has completed. Domestic shipments can incur a handling cost of $1-3USD. International shipments can incur a handling cost of $3-5USD. Unfortunately, delays due to weekends, holidays, adverse weather conditions and carrier mistakes are out of our control. If requesting shipping to a PO box address, please note that you may have to pay for shipping via USPS. UPS Does not ship to PO Boxes. If you wouldlike to know if a particular item requires payment to be sent to a PO Box, please contact us BEFORE purchasing the item. If your item is returned to us as Undeliverable because you failed to receive or pick up the package or because the address you provided was in invalid or incomplete, you will be issued a partial refund as per our Undeliverable Return policy To keep shipping costs low, we don’t provide daily tracking information for most items. However, all items are shipped with Delivery Confirmation. Our shipping and handling costs are what the carrier charges us, plus any required handling fee as described above. If you feel our S&H prices are too high, we can provide you weight the item’s weight so that you can confirm the prices for yourself. Return and Refund Policy Please contact us before returning an item. All returns must first be approved. Unauthorized returns will be returned to sender. We must be contacted about damaged or defective items on the delivery date. Please check your items when you receive them as we will not accept returns of these items if we are not contacted on the delivery date. All return shipping costs are the buyer’s responsibility, regardless of the reason for the return. This includes regular returns, undeliverable items and damaged/factory defective items. You have 14 days from the date of delivery to request a return of a non-defective item. We do not accept returns after that period. After a return has been authorized there is a 7 day grace period in which to ship the return. The buyer must be able to prove the return was delivered. Returns will not be accepted if the item is: incomplete, used, has been improperly used, tampered with, disassembled or sent to a third party repair store without authorization. For «regular» or «changed mind» returns the item must still be SEALED in the original, unopened packaging and be unused. These returns are subject to a 15% restocking fee. If your item arrives damaged please DO NOT throw away the original packaging or packing materials and contact us on the date of delivery. If you do not contact us on the day of delivery we will be unable to file for damages with the carrier and will not be able to accept your damaged package claim. Undeliverable and Refused Item Policy Free shipping only applies to completed transactions. Returns and undeliverable items will have the cost of shipping deducted from the refund issued. UPS shipments returned as undeliverable or refused will have both the original and return shipping fees deducted from their refund. Items returned as undeliverable or refused cannot be reshipped for free. The buyer must pay reshipping if they would like the item sent again. This includes free shipping items.